FAQs
Frequently Asked Questions (FAQs)
1. What is your return policy?
We want you to be completely satisfied with your purchase! If you’re not happy with your item, you can return it within 30 days for a full refund or exchange. Items must be in their original condition with tags attached.
2. How long does shipping take?
Orders typically ship within 1-3 business days. Delivery times depend on your location, but you can expect your order to arrive within 5-10 business days for standard shipping.
3. Do you offer free shipping?
Yes! We offer free shipping on orders over £50 within the UK. Be sure to check your cart to see if you qualify.
4. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through our shipping provider's website.
5. What payment methods do you accept?
We accept a variety of payment methods, including Visa, Mastercard, American Express, PayPal, and Apple Pay for your convenience.
6. Do you offer gift cards?
Yes, we offer gift cards! They can be purchased directly from our website and are a great way to share the gift of Happy with friends and family.
7. How do I care for my Happy products?
To keep your items looking their best, we recommend washing them inside out on a cold cycle and hanging them to dry. Avoid using bleach and ironing directly on any prints.
8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can make changes if the order has not yet been processed or shipped.
9. Do you offer exchanges?
Yes, we offer exchanges for items that are unworn and in their original condition. Please contact our customer service team for assistance with the exchange process.
10. How can I contact customer service?
You can reach our customer service team via email at [your email address] or through the contact form on our website. We aim to respond to all inquiries within 24 hours.
